Service & Customer Support Manager

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Job Overview

We are looking for you; an enthusiastic and motivated Manager for our Customer Service and Support growing team. If you are passionate and love challenges, you belong with us.

Responsibilities and Duties

  • ‘Right Hand’ of Chief Service & Support.
  • Support managerial and technical activities
    • Support QA activities of Service & Support Department
    • Travel for onsite training
    • Support relevant documentation
  • Liaise with cross-functional R&D and other internal teams.
  • Support customers during working hours and flexible shifts

Qualifications

  • 2-3 years of previous work experience as a customer support engineer or similar with technical skills (hands-on experience in mechanics, electronics, integration)
  • BSc. –  Preferred Technical / Engineering Degree preferable.
  • Managerial skills – must
  • Ability to complete tasks with minimal supervision, courtesy, loyalty, and self-learning.
  • High proficiency in English – Native speaker, Advantage.
  • Excellent listening, verbal, and presentation skills.
  • Discretion and trustworthiness: you will often be a party to confidential information.
  • Share company vision and dedication, be part of a lifetime adventure of cutting-edge technology with the benefit of impacting the world for the better  

Reports To

Chief Service & Support

Working Hours

The general office hours are from 09:00-18:00 while this full-time position has flexible on call duties.

 

Job Benefits

  • Company options
  • Travel Expenses, Food card – 10Bis
  • Be part of one of the most innovative technologies in the world

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